Refund Policy

ClickCrit is a service operated by Haoverse, an individual trading as ClickCrit, located in Hong Kong (“ClickCrit”, “we”, “us”). For payment, cancellation, or refund support, email support@clickcrit.com.

Current plans, prices, Credit quantities, and expiration periods are shown on the Pricing page. The price, currency, taxes, billing interval, and plan shown in Stripe Checkout and your order confirmation at the time of purchase control that purchase.

Taxes are not calculated by ClickCrit at checkout.

If a generation fails because of a ClickCrit or image-generation provider failure, the Credits reserved for that failed generation are automatically returned to the original Credit grant and keep that grant's original expiration date.

You may request a full refund of a Launch Pack within 14 days after purchase if none of the paid Credits from that Launch Pack have been used or reserved. Use of separate Free Credits does not by itself disqualify an otherwise eligible Launch Pack refund.

Creator and Studio subscriptions renew monthly until cancelled. You may cancel through the Billing page and Stripe Billing Portal. Cancellation takes effect on the date shown in the Portal; unless the Portal states otherwise, you keep access through the end of the current paid billing period and will not be charged for the next period.

Current-period subscription charges are generally not prorated or refunded merely because you cancel before the period ends. If plan changes are offered, the effective date and any prorated charge or credit shown by Stripe before you confirm the change will apply.

For an accidental renewal, you may request a refund within 7 days after the renewal charge if none of the Credits issued for that new billing period have been used or reserved.

After verification, ClickCrit will refund duplicate charges and charges confirmed as unauthorized. If you believe a charge is unauthorized, contact us promptly and consider contacting your card issuer.

Dissatisfaction with the style, composition, or other aesthetic qualities of a successfully delivered image does not by itself qualify for a refund. This does not apply where the service materially failed to deliver, a platform fault prevented use of the purchased service, or applicable law gives you a refund right.

Refunded or disputed purchases may result in the removal of unused or reserved Credits associated with that purchase. If Credits from that purchase have already been used, ClickCrit may review the account and transaction before deciding what further action is appropriate.

Approved refunds are returned to the original payment method. After Stripe processes a refund, it usually appears within 5–10 business days, depending on the bank or card issuer. A reversal may instead remove the original charge from your statement.

Email support@clickcrit.com from the address used for ClickCrit. Include the purchase date, plan or pack, amount, and enough information to identify the transaction. Do not send your password or full card number.

Nothing in this policy limits refund, cancellation, or other consumer rights that cannot lawfully be excluded or restricted.

This policy is governed by the laws of Hong Kong, without depriving consumers of mandatory protections available under applicable law. The courts of Hong Kong have non-exclusive jurisdiction, subject to mandatory consumer jurisdiction rules.